Service Terms

Refund Policy

Last updated: September 2026

This policy applies to subscription services and data plans purchased through the VPNLP user panel. Before placing an order, check the selected item, data allowance, and payment method. Submitting a refund request means the applicant agrees that this service may verify the order status, payment record, usage record, and account status.

Refund Window and Eligibility

The refund window starts when the first payment is completed and the order takes effect. A request must be submitted through the user panel within 7 days of the first payment. After verification, an eligible first-payment order will receive a full refund of the amount actually paid on the original order.

Monthly subscription data resets each month on the activation date. Data plans remain valid until fully used and do not expire. Both types of purchase are verified against the relevant order, first-payment date, and actual usage records. When a plan is upgraded during the term, the price difference is prorated against the remaining days; upgrading does not restart the first-payment refund window.

When a Refund Does Not Apply

Requests submitted more than 7 days after the first payment are outside the scope of the no-questions-asked full refund. This service may reject a request when there is excessive or abnormal data usage, the purchased data has already been fully used, or the refund process has been abused through repeated purchases and cancellations.

Accounts restricted for violating the terms of use are not eligible for a no-questions-asked refund, including using international routes to launch attacks, disrupt route operations, infringe on others' rights, or engage in unlawful activity. If there is a payment dispute, unclear order ownership, or a mismatch between the submitted information and payment records, processing will be paused until the necessary verification is complete.

Request Process and Required Information

Applicants should sign in to the user panel, open the ticket page, and submit a refund request. The request must include the username, relevant order record, payment method, order identification details shown on the payment receipt, and the reason for the refund. The reason is supporting information and may be brief; it does not affect an eligible no-questions-asked refund request.

Do not send passwords, subscription links, or other information unrelated to refund verification publicly. If a request concerns multiple orders, identify each order that needs verification separately. If information is missing, this service will request it through the ticket; no refund will be issued until the order can be confirmed.

Open the user panel to submit a ticket

Refund Methods and Processing Time

Refunds are generally returned through the original payment channel. For orders paid through Alipay or WeChat Pay, the refund is initiated through the original payment route after the request passes verification. The time it takes to arrive depends on the relevant payment channel; the channel statement and refund record determine the final status.

After a refund request enters processing, keep the original order record and avoid submitting duplicate requests for the same order. If the original payment channel returns an abnormal status, this service will explain the current progress and any additional information needed in the ticket.

How USDT Payments Differ

USDT payments are on-chain transactions and cannot be directly reversed like Alipay or WeChat Pay payments. The applicant must provide the payment transaction record, the network used, and a USDT address that can receive the refund in the ticket. After matching the order with the on-chain record, this service will issue the refund to the confirmed address.

Applicants are responsible for checking the network and receiving address. After an on-chain refund is submitted, the arrival time depends on confirmation progress on the relevant network. Issues caused by an incorrect address or network require separate review against the on-chain record, so all details should be checked carefully before submission.